Terms and Conditions of Sale

Terms & Conditions of Sale      



Pharmacy Express Fairy Meadow reserves the right to have their pharmacists exercise professional judgment and prevent the supply of any medicine likely to constitute a hazard to health, or the supply of excessive or unnecessary quantities, especially when the product is known to have abuse potential. 

By using this website, you indicate you have agreed to the full terms and conditions.




Terms and Conditions of Sale with Pharmacy Express fairy meadow

Shopping and Ordering

Thank you for purchasing a product from us, your community Pharmacy. We’re sure you won’t be disappointed. We care about the health and wellbeing of our patients. No matter how personal in nature a product may be, we provide a secure and private shopping experience for all products purchased from our pharmacy, and we do not store your credit card information.

How to Order

To order, visit the product page for the product you want to order, and click on the “Add to Cart” button. Once you are ready to purchase, click on Checkout.


Payment Options

We provide PayPal.

Getting Order Status

You will receive an e-mail once your order has shipped.

Shipping and Delivery

Shipping options and timeframes are stated at the checkout.

Our delivery timeframes are from the date that the order has been picked up by the courier, not from the time the order was placed. Once the order has left our premises, we have no control over the delivery time.

If for any reason we do not have a product in-stock you will be contacted as soon as possible to advise you of any delay in delivering the product.

Product Enquiries

If you feel you need assistance with your product or just need a bit of advice, there are plenty of ways we can help. You can call us and ask to speak to the pharmacist or email us. See our contact page for details.


You can request to cancel your order through the Contact Us page within one hour of the order being placed. Any request received after that we will attempt to change but regret in most cases order packing and dispatch will already have taken place.

Returns and Exchanges

Our Pharmacy is committed to providing quality products to our customers. We are happy to accept returns if for any reason you are not completely satisfied with any product you have purchased online, provided the purchase was made within the last 14 days, the product is unopened and in original condition and the product is eligible for return.

You will need to contact us by phone or by email. You cannot return products that state they are non-returnable on the website unless it has been damaged during the delivery or the wrong product has been delivered. If you have changed your mind about a product, you may be eligible for an exchange or store credit note. However, the return of your product to us is at your own cost. Please contact us to discuss your options.

If you would like to exchange your item, please get in contact with us and we will confirm if the alternative item is available or not. If you have ordered the wrong product, contact us and we will see what we can do.

Some products (including all medications) will state that they cannot be returned, please be aware of these items.

Damaged, Lost or Defective products

If you suspect your product has been damaged during delivery, please do not throw away the parcel or cover in which the product came. Do not sign for the parcel from the courier company. Please contact us by phone or email and we will organise the return of the product for inspection and will endeavour to send you a replacement as soon as possible.

You must return to our Pharmacy within 7 days any products that are damaged or notify us of any lost or incomplete deliveries so that we can inspect the products or lay claim against the carrier. Failure to do so will result in the claim being declined.

Our Pharmacy reserves the right to decide in its sole discretion whether it will accept the return of any products for credit, repair or replacement. Our Pharmacy will not accept return of any product that has been tampered with, where the damage has resulted from misuse or incorrect storage by the Customer or where the product is expressly sold on a no-returns basis. Where a returned product is not accepted it will be returned to the Customer at the Customer’s cost. Receipt by our Pharmacy of the returned product does not constitute acceptance for any purposes.

Consumer laws

Where legally obligated, we will meet our obligations under all relevant consumer protection laws and any product which is faulty, damaged, or expired can be returned at any time for a full refund, including the cost of shipping.

Where a product is eligible for a refund, we will endeavour to refund you within 7 working days.

Principles of our privacy policy

  • We use your personal information to allow us to provide the services you ask us for.
  • We will only share your information with other companies if this is necessary to provide our service to you (for example, to deliver medication or products we will need to share your address with a postal service). We share the minimum amount of information for the relevant purpose. Those we share your information with are not allowed to use it to try to sell their own services to you.
  • We do not sell, provide, or allow your Information to be viewed by any person not engaged or employed by us without your prior consent.
  • We will only send you information about our own products and services and those of group companies and selected partners if you have given us permission to. Bear in mind that if you choose not to receive this information, you may miss out on offers and deals.
  • In some instances (for example, customers using any kind of medicines regardless of prescription-only medicines), we will need to collect sensitive information about your health – such as existing health conditions or prescribed medication. The law and Australian health regulations set out how we can record and use this sensitive information.


Sometimes we use other organisations (service providers) to help us provide our services and improve them, including:

  • delivering your orders and providing emails or texts so you can track your order.
  • sending letters and marketing material.
  • carrying out market research, and
  • helping us to analyse anonymous information about customers.

Where we need to share information with our service providers, we give them only the minimum amount they need to provide services to us and you. Those we share your information with are not allowed to use it to try to sell their own services to you. They are all bound by privacy policies that at a minimum mirror ours.

Terms and Conditions.

1. Privacy

a) Use of this site is subject to our Privacy Policy.

2. Electronic Communications

a) By placing an order online, you consent to receive emails from us to complete the ordering process, e.g., to confirm your order and to provide fulfilment and delivery updates.

b) You consent to receive communications from us electronically. We will communicate with you by email or by posting notices on this site. You agree that all agreements, notices, disclosure and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

3. Your Account

a) You must provide accurate and complete information about yourself when requested by a relevant form on this website.

b) You are responsible for maintaining the confidentiality and security of your account, password and computer. All activity made under your account is your responsibility.

c) Persons under the age of 18 may only use our website only with the involvement of a parent or guardian.

d) You agree to indemnify Pharmacy Express from any loss or damage arising from your use of, any breach by you of these terms and conditions of use, or a claim that your use of this website infringes any intellectual property rights of any third party or is defamatory.


4. Medical information

a) This website contains information about common medical conditions and general treatments. This information is designed to provide general health information and is not exhaustive.

b) Information available on this site should not be used for diagnosing or treating a health problem or disease. Please see a healthcare practitioner and read the label before following any medical or health regime or before taking any medication or supplement. In the event of illness or the persistence of symptoms, the advice of your health care professional should be sought.


5. Reviews and Comments

a) We may allow visitors from time to time to post reviews, comments or other content, make suggestions or comments, providing always that such material must be posted from your genuine email address, may not be (in Pharmacy Express’s sole opinion) impersonating another person or entity, spam, political, illegal, offensive, obscene, threatening, defamatory, invasive of privacy, a breach of intellectual property rights, or otherwise damaging to any party. We reserve the right (but not the obligation) to remove or edit such content.

b) If you do post content or submit material, and unless we indicate otherwise, you grant and it's associates a nonexclusive, royalty-free, perpetual, irrevocable, and fully sub-licensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media.

c) You grant and its associates the right to use the name that you are submitting connection with such content if they choose. You represent and warrant that you own or otherwise control all the rights to the content that you post: that the content is accurate: that use of the content you supply does not violate this policy and will not cause injury to any person or entity: and that you will indemnify or its associates for all claims resulting from content you supply. has the right but not the obligation to monitor and edit or remove any activity or content. takes no responsibility and assumes no liability for any content posted by you or any third party.


6. Placing of orders

a) In certain circumstances, we may need to reject your order, including but not limited to where the requested product is not available or if there is an error in the price or the product description posted on the Site.

b) If we reject an order placed through the Site, we will Endeavor to notify you of that rejection at the time you place the order or within a reasonable time after you submit your order.

c) Each order placed for products through the Site that we accept results in a separate binding agreement between you and us for the supply of those products. For each order accepted by us, we will supply the products in that order to you in accordance with these terms and conditions and send you an email confirmation of that order.

d) In certain circumstances, we may need to cancel your order after it has been processed and provide you with a full refund. This includes (but is not limited to) where we suspect the transaction has been made without the authority of the credit cardholder.


7. Delivery of Products

a) After ordering online, you will receive an email confirmation from Pharmacy Express containing your order number, details of your order and a link to track its progress. However, on account of the nature of the internet, we cannot guarantee receipt. Please add the Pharmacy Express email address in your contact address book to ensure emails are not sent to junk mail or blocked by your firewall.

b) Australia Post delivers our products and will only deliver products ordered through the Site to a location where we provide delivery services. To see a list of restricted destinations please see our Frequently Asked Questions.

c) You may receive multiple deliveries for your order, and these are described at the point of checkout.

d) The delivery fee for your order depends on the option chosen at checkout.

e) You acknowledge and agree that any person at the Delivery Address who receives the Products is authorised by you to receive your order. If no one is available to collect your order at the time that is delivered, Australia Post will leave written instructions on how you can collect your order from the nearest Post Office.


8. Payment Methods

a) We accept most major credit cards including Visa, MasterCard and American Express. Please note that we do not accept international credit cards online.

b) Please be sure to provide your exact billing address and telephone number - the address and phone number your credit card bank has on file for you. Incorrect information may cause a delay in processing your order.

c) Your credit card will be billed as soon as your order is placed, and you will be emailed a tax invoice as soon as you complete your online order. This is done to protect the security of your credit card details, as we do not store your card details at any point. In the event that we cannot fulfil your order, or some items cannot be shipped, we will refund the difference back to your credit card. These refunds may take several business days to appear on your statement.

9. Access

a) We grant you a limited license to access this site for personal use. You may not modify, copy or otherwise deal with it without our express written consent.

b) We reserve the right to suspend or deny your access to any or all the pages on We will not be liable to you or any other party for termination of access to the site.

c) We reserve the right to temporarily or permanently interrupt or disable some or all services on at any time.


10. Intellectual Property

a) All material on site and that subsisting under it (including but not limited to text, images, data and software) is our property, or that of our suppliers, and is protected by intellectual property laws.

b) You may not use our trademarks in connection with any product or service that is not our, in any manner that is likely to cause confusion, or in any way that disparages or discredits us.

c) All other trademarks not owned by Pharmacy Express or its related companies that appear on this site are the property of their respective owners.

d) You may not frame or utilise framing techniques to enclose any of our trademarks, logos or other proprietary information without our express written consent.

e) You may not in any way commercially exploit any material obtained from


11. Third-Party Websites

The Pharmacy Express website contains links to other websites controlled by third parties (Third Party Websites). Pharmacy Express is not responsible for any content on Third Party Websites, nor does it endorse or approve such websites. If you choose to visit these Third-Party Websites, you do so at your own risk and should make your own enquiries before relying on any content contained on such Third-Party Websites.

Pharmacy Express makes no representations about the quality or accuracy of material available on Third Party Websites or that such material does not infringe the intellectual property rights of a third party.

Updates of pricing on Google search results for Pharmacy Express products may be delayed, check in-store or online for current pricing.  Advertised savings may vary in stores and online.


12. Warranties and limitations of liability

a) This website is provided "as is" and Pharmacy Express excludes all warranties of any kind to the fullest extent permissible by law. Pharmacy Express does not guarantee the accuracy or completeness of the website, any information or content on it, or that it is free of defects or viruses.

b) To the extent permitted by law, we disclaim, without limitation, all liability for all damage, liability, costs or loss, including direct, indirect or consequential losses, however, caused, in connection with your use of this website or your use of or reliance upon any of the information, services or materials contained on the website or provided by the website to you.

c) Nothing in this clause is intended to modify any non-excludable statutory rights associated with the sale of products to consumers.


13. General

a) In these Terms and Conditions:
I, We, our or us, and Pharmacy Express means Pharmacy Retail Services Pty Ltd (ACN 099 989 929) and includes its related companies, directors, employees and agents;
ii. You or your means the person or customers using the website;

b) We reserve the right to revise these Terms and Conditions, our Privacy Policy and any other website terms and conditions (including but not limited to terms and conditions of purchase) simply by publishing amended Terms and Conditions (or relevant material) online. We are under no obligation to provide you with notice of updated materials.

c) These terms shall be governed by and construed in accordance with the laws of NSW, Australia. Any dispute under these terms shall be subject to the exclusive jurisdiction of the courts of NSW, and you hereby submit to the jurisdiction of such courts for such purposes and waive any and all objections to jurisdiction or venue in such courts.

d) Any failure by Pharmacy Express to exercise or enforce any one or more of its rights under these Terms will not constitute a waiver of such rights unless such waiver is granted to you in writing.

e) These Terms and Conditions will be interpreted so that they do not infringe any law or are not invalid. If any term infringes any law or is invalid, it will be read down so that it does not infringe any such or is not invalid. If this is not possible, the term will be severed from these Terms and Conditions without affecting the validity of the remaining terms.

f) These Terms and Conditions and our Privacy Policy consist of the entire agreement between us, and you as regards the subject matter.

g) Questions regarding our Terms and Conditions, Privacy Policy, or other policy-related material can be directed to our support staff by clicking on the "Contact Us" link in the menu.