FAQS


HOW CAN YOU SELL AT SUCH GREAT PRICES? 

We buy in bulk direct from wholesalers and keep overheads low. We have large volume sales which allow us to keep our margins low. Our shipping is not expensive and most importantly is very reliable.


I DO NOT LIVE IN AUSTRALIA? 

We do not send products to an international address. We comply with Australian Federal and State laws in the supply of medication.


IS MY ORDER SHIPPED SECURELY? 

We use Australia Post registered services. All orders are sent with a shipping number which we can track.


I HAVE NOT RECEIVED MY ORDER? 

If you have not received your order please contact us with your tracking number. We will respond within 48 hours.


IS A SIGNATURE REQUIRED TO RECEIVE MY ORDER?  

Yes. When the order is delivered it will require a signature however if you are not home, the postal service will leave a card to advise you to pick up the parcel from your local post office.


CAN I PURCHASE SCHEDULE 8 MEDICINES OR REFRIGERATED PRODUCTS? 

No. We recommend you visit your local pharmacy.

RETURNS POLICY

Our returns policy is in addition to your rights under the Australian Consumer Law because we want you to be satisfied with your purchase. Please read the following carefully to ensure you are fully aware of your rights under this policy and our obligations to you.

Pharmacy Express will accept product returns and provide you with an exchange, refund or repair where:

  1. The product is faulty or is not of acceptable quality, or

  2. Significantly different to those shown or described to you, or

  3. The product is not fit for its intended purpose, or

  4. The product is unsafe, and

  5. You can present your Pharmacy Express register receipt, online tax invoice or other adequate proof of purchase.

Pharmacy Express reserves the right to:

Assess the condition and age of returned goods prior to providing a repair, exchange or refund. This may result in a repair, exchange or refund being refused.

Please note:

  1. Your original Pharmacy Express receipt or online tax invoice are the best form of proof of purchase

  2. Refunds will be issued using your original payment method